"I was one of the players that gave it a 9/10 on Metacritic. It is a very good MMO. It is awfully niche though and extremely carebear unfriendly. It has an endgame grind that locks out most casual players and reduces the content available behind dungeon unlocks and gear grinds. The 500+ skills are mostly obtuse and do not always work as expected. Many of our guild members could not develop viable skill builds and the preset builds are mostly useless. Last but not least the community was reduced to mostly a bunch of elitists with QL 10.2 gear standing in Agartha and spamming for groups yet refusing to take less experienced players. Yelling “LFM No Idiots” won’t endear you to other players. The game and community became its own worst enemy"
"Pretty soon the fun runs out and players are slapped with grinds. When you ship with only a handful of playable zones (and, really, only three or four thematically different zones when you consider it), when you design the game to be a constant switching of skills and gears and then the community has to step in to mod it because your gear and skills manager has serious issues for weeks and weeks, when your chat is broken for weeks and weeks, when your cash shop is arguably the most expensive… and on top of all this you have the temerity to charge an AAA-like sub for what’s arguably F2P-territory content, well… no wonder people are being “divisive”"
I gave up on The Secret World a while back. I saw where it was going and bailed early on. Much the same way sadly I will bail on Guild Wars 2. Breaking from the norm is not always the best thing to do. If The Secret World had featured many of the same features and components of a decent modern MMO but kept the same mystique and setting it may have been a hit.